What are the dance classes like?

Our dance classes are designed for you to take in the comfort of your own home. They will get the heart beating fast and incorporate a lot of body movement as well as some stretching. We have a variety of classes from dance classes, yoga, and ballet to improve all aspects of your dance journey.

Do you offer a free trial?

Yes, we are currently offering a 7 day free trial for new members. Select your plan and enjoy it free for the first seven days.

How do I cancel my free trial?

Cancel any time before the 7th day for no charge. To cancel, log in to the website and click on Account from the menu. Once in the Account page, click on Billing and then under your Active Plan click on Change Plan. Now click Cancel Membership and follow the instructions.

What subscription options do you offer?

We offer 2 different subscription options to our users: You pay $20 a month (cancel at any time) $99 upfront for 12months ($8.33 a month)

Can I cancel my subscription at any time?

If you choose the $20 rolling payment plan, than you have the option to cancel at any time. You will continue to have access until your current monthly membership cycle finishes and no further charges will be taken.Our Annual upfront payment plan does not allow for you to cancel at any time nor can we offer a refund.

Will I be charged for cancelling my subscription?

No you will not incur any charges for cancelling your monthly subscription. But we will be sad to see you go!

How do I cancel my subscription?

Sign in to the website and click on Account from the menu. Once in the Account page, click on Billing and then under your Active Plan click on Change Plan. Now click Cancel Membership and follow the instructions.

Will the classes play on all devices?

Yes. By default, the videos are optimised to play on all web browsers including on mobile without the need for apps. The built-in video players also support AirPlay and Chromecast functionality, so you can cast your videos to your TV.

Can I download the classes to my phone?

All classes are only available on this platform and cannot be downloaded into your phone.

What video quality can I expect?

Our multi-bitrate adaptive streaming ensures the best experience and consistent quality, regardless of the bandwidth or location.

What safeguards do you use to avoid video buffering or playback issues?

Our video streaming partner uses a technology called a CDN (Content Delivery Network) that’s responsible for delivering our videos. It is the same technology both Netflix and YouTube use, so you’re in good hands. We also use multi-bitrate streaming to stream your videos so they are transcoded for multi-device delivery for optimum viewing experience.

Can I watch over the mobile internet?

Streaming and playback quality will depend on your ISP and mobile network provider, we recommend 4G or connecting via your home WiFi.

How do I reset my password?

You can reset your password at anytime by visiting the sign in page of the website and clicking on the forgotten password link.

If I want to buy shoes OR other dance attire, where do I go?

You can go to our offical sponser shoe brand gfrancoshoes.ca Use our discount code DW10 to get 10% off your purchase. Happy Shopping!